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FAQs for Advisors

    1. What is Degree Navigator?
    2. How do I look up a student’s record?
    3. What information is available in the "My Course List" section? What do all of the codes mean?
    4. How do I allow a particular course to fulfill a requirement for a particular student?
    5. How do I make an exception?
    6. How do I remove an exception?
    7. What are the campus codes for the Degree Navigator program?
    8. How do I search for a program or course within a specific campus?
    9. When I search for courses, why are some listed with capital letters and missing course descriptions?
    10. What should I do if I think a requirement is wrong?
    11. How do I report an error in the description of a major or minor?
    12. Why can’t I log in?
    13. Why can’t I make exceptions?
    14. Why can’t I make exceptions for all students?
    15. Where can I find information on Degree Navigator software issues?

1. What is Degree Navigator?

Degree Navigator (DN) is a tool designed to allow students and advisors to view and plan academic progress. We encourage students, faculty, and staff to review the degrees, options, and available features of the program. If you have a question or feel there is an error, please contact New Brunswick DN Help for assistance.

2. How do I look up a student’s record?

You can access a student’s record by entering the student’s RUID number in the box on the upper-left side of the screen, or by searching for the student’s name, email address, or RUID number in the “Search” menu on the upper-right side of the screen.

3. What information is available in the "My Course List" section? What do all of the codes mean?

The "My Course List" in DN is essentially a transcript for the student. Here is what is included:

Courses

  • Courses are listed in course number order, by semester, with the most recent semester at the top.
  • Each course number is a hyperlink; if you click on the course number, you will be shown the course title and the complete catalog description of that course at the time the student took it.
  • Here’s a link to what the parts of a Rutgers course number mean: http://sasundergrad.rutgers.edu/academics/courses
  • The number of credits is what the student was registered for (for that course) in that semester.
  • Courses with the course code 99:999:999 are transfer courses that do not have an exact Rutgers equivalent. There are relatively few courses with this course code at this point (there were more when DN was first created); most have school-specific transfer course codes now, for example TR:T01:EC.

Grades

  • The grade listed is what the student earned in the course.
  • Here’s a link to the possible grades and what they mean: http://catalogs.rutgers.edu/generated/nb-ug_current/pg1344.html
  • The grade column will say "current" for the current semester before grades are posted.
  • The grade of MG means "missing grade" – it appears when a student does not have a grade entered onto a roster for a course after the semester has concluded. It also appears for students who completed a Rutgers Study Abroad program on the country-specific study abroad course (usually 01:959:###) once the individual courses taken on that study abroad appear with their grades.
  • The grade can also tell you what type of course the course is:
    • If there’s a letter grade, or a grade listed in the catalog link above, it’s a Rutgers course or a course taken through a Rutgers Study Abroad.
    • If the grade is TR, the course is a transfer course.
    • If the grade is AP, the course was applied based on an Advanced Placement test result.
    • If the grade is PR, the course was applied based on a proficiency test result.
    • If the grade is PL, the "course" is actually a placement test result. If you click on the placement test code, you will find out what course(s) the student is eligible to take in math, English, foreign language, or chemistry. Placement test results, if a student has them, will always be at the bottom of the "My Course List".

Special Codes

  • Several different types of information appear in the Special Codes column.
  • If the course was taken at Rutgers, the code is a Credit Prefix. Here’s a link to what the different prefixes mean: http://catalogs.rutgers.edu/generated/nb-ug_current/pg1346.html
  • If the course is a transfer course, the special code will tell you the title of the course at the other institution.
  • If the course is from an AP test result, the special code will be AP.
  • If the course is a placement test result, the special code will be PL.
  • If the course is from a proficiency test, the special code will be PR.

If you have any questions about additional codes not mentioned here, please email New Brunswick DN Help.

4. How do I allow a particular course to fulfill a requirement for a particular student?

As an advisor, you may be authorized by your department to make exceptions to requirements for individual student records. Changes made as exceptions will only affect the student in question, and will not affect other students in the same program.

For questions about your level of access, please email New Brunswick DN Help.

5. How do I make an exception?

Instructions for making an exception have been emailed to all current advisors. If you have recently been given access to the Degree Navigator program, you will receive these instructions shortly.

If you would like the instructions to be emailed to you again, please contact New Brunswick DN Help.

6. How do I remove an exception?

Instructions for removing an exception have been emailed to all current advisors. If you have recently been given access to the Degree Navigator program, you will receive these instructions shortly.

If you would like the instructions to be emailed to you again, please contact New Brunswick DN Help.

7. What are the campus codes for the Degree Navigator program?

      • Camden – (ca)
      • Newark – (nk)
      • New Brunswick/Piscataway – (nb)

8. How do I search for a program or course within a specific campus?

You can do a New Brunswick/Piscataway-specific search by typing (nb) after the name. For example, to search history courses in New Brunswick/Piscataway, enter “history (nb).”

9. When I search for courses, why are some listed with capital letters and missing course descriptions?

There are two types of courses represented by UPPER CASE letters:

      • Courses that are no longer being offered
      • Courses that are so new to Rutgers that they have not yet been updated in Degree Navigator

Check the Schedule of Classes to see if the course is available.

10. What should I do if I think a requirement is wrong?

Please contact the department that handles that program. A list of departments is available at http://nb.rutgers.edu/academics/academic-departments-programs. If you are unsure which department administers the program, contact New Brunswick DN Help for assistance.

11. How do I report an error in the description of a major or minor?

Please contact the department that handles that program. Department web sites are available at http://nb.rutgers.edu/academics/academic-departments-programs. If you are unsure which department administers the program, contact New Brunswick DN Help for assistance.

12. Why can’t I log in?

Rutgers Degree Navigator is currently available to advisors authorized by their academic departments to use the system. If you see the following error message:

Degree Navigator was unable to validate your credentials. Please try again by clicking the following link or contact your system administrator. Retry login


Your registration data is not part of the Degree Navigator system because your department has not granted you access. If you believe there is an error, please see your department chair.

If you are not using a valid NetID and password, you will receive the following message:

Authentication has failed. You may have entered an invalid NetID or password or the system may be experiencing a problem. If you believe your NetID is valid and you continue to experience problems, please call the Help Desk at 732/445-HELP (4357).


13. Why can’t I make exceptions?

You may not have access to make exceptions. Contact New Brunswick DN Help for information.

14. Why can’t I make exceptions for all students?

You may only have access to make exceptions to certain programs. Contact New Brunswick DN Help for confirmation of your access level.

15. Where can I find information on Degree Navigator software issues?

Go to the software issues page for information on problems that are currently being addressed by New Brunswick DN Help.