Use the guidance below for common Degree Navigator access and system issues.
Degree Navigator is unavailable daily from 8:30 a.m. to 8:45 a.m. for maintenance.
NetID or Password Problem
Degree Navigator uses Rutgers authentication. If your NetID or password is not working, or you are unable to complete Rutgers authentication, contact Rutgers IT Help Desk.
You Are Not Authorized to Access This Site
If you normally have access to Degree Navigator and receive an authorization message, close your Degree Navigator session and browser, then sign in again. Clearing browser cache and site data may also help if the browser is retaining an old session.
If the problem continues, the next step depends on your role.
- Students: confirm that you are currently eligible to use the undergraduate Degree Navigator system. If your Rutgers student status appears incorrect, contact your school advising office.
- Advisors: confirm that your Degree Navigator Advisor access is active. Questions about Degree Navigator authorization can be directed to
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Degree Navigator Is Not Loading or Audits Are Not Running
Check the Alerts and Maintenance page for a current service notice. If no issue is posted and the problem continues, contact Degree Navigator support with a brief description of the problem.
A Course or Requirement Looks Incorrect
This is usually an academic or Degree Navigator programming question rather than a browser problem. Contact the academic department responsible for the program or Degree Navigator support.
Advisor Cannot Enter an Exception
Exception permissions are separate from general advisor access and may be limited to specific programs. Review the Degree Navigator Advisor Access page and contact Degree Navigator support if your authorized permissions appear incorrect.
Reporting a Technical Problem
When contacting support, include the page or function you were using, the message you received, and the approximate time of the problem. For student specific Degree Navigator questions, include the student’s Rutgers ID and a brief description of the audit issue.